Vivien Houston

A Social Worker turned Project Officer, Vivien Houston spends her days embedding core Social Work values into the operations of the health system to produce better experiences and outcomes for its consumers. She has worked for Metro South Health for over a decade, delivering clinical Social Work services across the spectrum of the hospital setting, from the Emergency Department, through to the acute wards and into the inpatient and outpatient rehabilitation units.

In her current role, as the MSH NDIS Project Officer, Viv works in the interface between Metro South Health and the National Disability Insurance Scheme. In the lead up to the NDIS roll out in Brisbane her focus was largely on readiness activities, educating staff and developing systems, to prepare the health service to work with the NDIS. Now the position focuses primarily on care coordination with the view to assuring quality care and experiences for MSH consumers who are also NDIS participants. Central to Viv’s work in the role is person-centred care; the value of this framework is that it can both enhance the experience of consumers within the health service whilst also building their capacity to participate in the NDIS.

Viv is also the Principle Investigator on a project being conducted in the Division of Rehabilitation (DoR) at the Princess Alexandra Hospital, supported by a seed grant from the Hopkins Centre. This research examines the implementation of the NDIS at the frontline level of the interface between the health service and the Scheme. It ultimately aims to identify how the NDIS might successfully translate into practice.

Panel Discussion and Q&A
The National Disability Insurance Scheme